Healthforce Clinic Knowledge Base

Frequently Asked Questions 8

• Introduction to Healthforce
• How do I contact Healthforce?
• How do I run a test consult?
• How do I contact one of the doctors?
• How do I access all the releases notes on Healthforce?

View all 8

Discovery Vitality Health Checks 13

• I've never been able to submit a VHC on Healthforce
• I get a VHC error that says "member not found"
• I need to do a standalone VHC assessment
• VHC training video
• Valid inputs for wellness assessments

View all 13

Vitality Health Checks for Seniors 21

• How do I handle consent?
• How do I contact HearX
• Will I be able to complete the VHC for 65+ assessment without a tablet?
• I completed the vision and hearing tests on the tablet but the results did not appear on Healthforce. What must I do?
• The report says that the patient must be referred to a specialist, what do I do?

View all 21

Momentum Multiply 5

• Do patients need to be Momentum members to perform a Multiply Assessment?
• The member does not have any benefits left. What should I do?
• What benefits do members get for Multiply assessments?
• I did not receive a report when I submitted the assessment. What should I do?
• Do I need to complete the paper consent form for Multiply assessments?

Dis-Chem Life 1

• Dis-Chem life assessment

Video problems 5

• I can't see a picture on the TV screen, or any video at all
• Video only appears on the laptop
• How to make sure Videomed always opens on the TV
• I want to reconnect with the same doctor
• I can hear the doctor but the doctor cannot hear me

Setting up my clinic 1

• Recommended daily checklist for your clinic

Consultations 7

• My patient does not have an ID number can I proceed with a consultation?
• How do I charge for a follow up consultation?
• I selected the incorrect consultation type - how do I change it?
• Healthforce exclusions
• Medical form exclusions

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Sick notes 2

• Patient phoned to ask for an extension to the sick note
• Is a Healthforce sick note legally valid?

Documents 2

• How do I access documents from previous consultations?
• Creating a cash invoice (Dis-Chem only)

Primary healthcare consultations 2

• ICD10 code quick reference guide
• Taking a comprehensive medical record

Photos & otoscope 3

• I’m having problems with my otoscope
• How do I send or save documents, like test results?
• Otoscope demo video (4 mins 35 secs)

Discovery Health 8

• How to handle different Discovery patients
• Handling claims
• Managing referrals
• Avoiding claim rejections
• What are the Discovery Primary Care benefits?

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Medshield 1

• What are the annual SmartCare benefits for Medshield members?

Sasolmed 3

• Claim codes
• Member guide and preventive care benefit tests
• Sasolmed Quick Reference Guide

KeyHealth 3

• KeyHealth quick reference guide
• KeyHealth member guide
• Claiming codes for KeyHealth service (not primary care)

Unity Health 2

• Unity Health quick reference guide
• Nurse claim codes for Unity Health

MTN MoMo Vouchers 13

• Watch: TRAINING VIDEO
• Recognising a voucher
• Can a patient send the voucher to someone else?
• What should you tell the patient about the voucher when they arrive?
• When is a voucher considered redeemed?

View all 13

Kaelo (Dis-Chem only) 4

• What Kaleo plans are supported
• Checking if a patient has Kaelo benefits
• Claiming from Kaelo
• How to find formulary

New users 1

• I have a new user in my clinic

Introduction to Healthforce 1

• Getting started with Healthforce

Updates for nurses (Dis-Chem) 3

• Improved security for clinician authentication
• Patient consent
• Gynaecology Consultation