The "member not found" error is very common for Vitality Health Checks. It means that the member details you have typed in cannot be matched with anyone on the Discovery database.
The member can only be found if all the details you type in match the details that Discovery have on their database exactly. That includes the member number or ID, initials, surname, date of birth and sex.
For example, if the person's surname is Phillips, but you typed in Philips, you will get a "member not found" error.
The best way to ensure that you type in the right details is to look at the patient's membership card.
If you are absolutely sure that the information you typed in matches the membership card,
please contact Healthforce for help or contact DI email Discovery Partner Operations, or phone them on (011) 529-8898 for assistance.