Consultations

My patient does not have an ID number can I proceed with a consultation?
You need a full ID number or Passport number in order to successfully create and save a patient's profile. Please ensure that you capture the ID num...
Thu, 25 Jun, 2020 at 5:47 PM
How do I charge for a follow up consultation?
Your patient will need to pay for a new consultation in full. If your clinic charges different prices for different Videomeds, the patient will pay accordin...
Thu, 25 Jun, 2020 at 5:46 PM
I selected the incorrect consultation type - how do I change it?
You won’t be unable to change the consultation type once you have started a consultation.  If your clinic charges patients different rates for different...
Thu, 25 Jun, 2020 at 5:42 PM
Healthforce exclusions
Before you connect to a doctor on Healthforce, please take note of the following exclusions: 
Tue, 19 Jul, 2022 at 10:50 AM
Medical form exclusions
Occasionally we receive queries from sisters wanting to know which forms our doctors are able to assist patients with during a virtual consultation. Rememb...
Wed, 31 Aug, 2022 at 3:25 PM
Updated pregnancy history
Tue, 1 Aug, 2023 at 6:01 PM
Refusal of Care
Refusal of care formWhen to use:  When a patient or their caretaker refuses any form of clinical care as recommended by the doctor Definitions: Adu...
Fri, 8 Sep, 2023 at 4:40 PM